Shipping & Returns

We ship using Expedited Parcel by Canada Post or via Courier which means you should get your parcel in 4-7 business days once shipped. If you would like your order sooner, please contact us for Xpress or Priority Post rates. 

If your order qualifies for free shipping and one or two books are backordered, we will hold your entire order until we can ship. If the wait is longer than several days, we will be sure to email you and notify you of total wait time. We can make arrangements for split shipping an order for a flat rate shipping charge if necessary.

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Returns

Occasionally you will purchase something that turns out to be quite different from what you expected.

-Returns will be accepted on items listed in the catalogue

-All damages on items must be reported within 5 days of when you received that item.
-CDs/DVDs that have been opened are not eligible for returns.
-Any items that are specially ordered cannot be returned without prior approval.

-Catalogue items must be returned within 30 days with a copy of the invoice and must be returned in new condition. Be sure to wrap and package the books well.

Full credit will be given (shipping and handling excluded) for books arriving in new condition. We reserve the right to apply a restocking fee on larger returns.

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Shipping and Handling Charges

Shipping and handling costs in Canada are based on the value of your order. Shipping costs to destinations outside Canada will be determined on an individual basis after an order is received.

Purchase Value(before tax)    Shipping Cost

$0     - $200                                $25.00

$200 - $400.00                          $35.00

$400+                                          Free